Returns Policy

All the sticks you order are made for you personally by David Morbey. 

Normally the time between you placing your order and the sticks being made for you is about four weeks. 

You have a right to cancel your order within 7 days of placing your order or within 7 days of receiving your order provided the timpani sticks ordered are made or are to be made with standard cores and felt depths and with standard sized shafts of between 10mm to 12mm diameter and with a standard overall stick length of 38cm.  If the sticks have not yet left my workshop, then you will be offered a full refund of the amount paid.  If the sticks have already been despatched to you or have been received by you, you must immediately notify me by email or by telephone that you wish to return the sticks and let me know the reason and then promptly return the sticks to me via a fully insured mail or carrier service with a signature required upon delivery.  Upon receipt of the returned sticks and provided they are in unused condition, I will refund the amount paid by you when you placed the order.

If when you order your sticks you specify any non-standard shaft dimension or core or felt depth or have requested a customised stick in any way, then a full refund may not be available to you.  The amount of refund will depend upon how far the order has progressed.

The conditions above are required by EU law, the UK Data Protection Registrar and by Worldpay, but you can be assured that David will make every effort to ensure that the service he provides to you in making your timpani sticks is first class.  Your complete satisfaction with your timpani sticks is important to him.  If you have any problems with the timpani sticks he makes for you, or with the service he provides, then please notify him as soon as possible and he will attend to your concerns without delay.

David Morbey