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All
the sticks you order are made for you personally
by David Morbey.
Normally the time between you placing
your order and the sticks being made for you is
about four weeks.
You have a right to cancel your order within 7
days of placing your order or within 7 days of
receiving your order provided the timpani sticks
ordered are made or to are be made with standard
cores and felt depths and with standard sized
shafts of between 10mm to 11mm diameter and with
a standard overall stick length of 38cm.
If the sticks have not yet left my
workshop, then you will be offered a full refund
of the amount paid.
If the sticks have already been
despatched to you or have been received by you,
you must immediately notify me by email or by
telephone that you wish to return the sticks and
let me know the reason and then promptly return
the sticks to me via a fully insured mail or
carrier service with a signature required upon
delivery. Upon
receipt of the returned sticks and provided they
are in unused condition, I will refund the
amount paid by you when you placed the order.
If
when you order your sticks you specify any
non-standard shaft dimension or core or felt
depth or have requested a customised stick in
any way, then a full refund may not be available
to you. The
amount of refund will depend upon how far the
order has progressed.
The
conditions above are required by law and by
Worldpay, but you can be assured that I will
make every effort to ensure that the service I
provide to you in making your timpani sticks is
first class and that your complete satisfaction
with your timpani sticks is important to me.
If you have any problems with the timpani
sticks I make for you, or about the service I
provide, then please notify me as soon as
possible and I will attend to your concerns
without delay.
David
Morbey
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